Privacy Policy

1. Introduction

Enso ("we," "our," or "us") is developed and operated to provide a private, AI-supported mental wellness and mindful reflection companion (the "App"). We respect your personal privacy and design our systems to ensure your journals, reflections, and meditation practices remain protected, confidential, and under your control.

2. Data We Collect & How We Collect It

We collect only information necessary to deliver and personalize your mindfulness experience:

• Account & Authentication Information: Your email address, authentication credentials, and display name provided during registration or third-party sign-in (Google Sign-In, Apple Sign-In).
• Journal & Reflection Content: Text entries, mood indicators (e.g. Calm, Peaceful, Anxious), and reflection history you deliberately compose in the App.
• Voice Recordings (Audio Data): When you explicitly choose to use the voice journaling feature, the App accesses your device microphone to record your spoken entry. The resulting audio file is stored securely in encrypted cloud storage to allow playback across your devices. Voice recordings are never accessed for advertising.
• Meditation & Activity Metrics: Elapsed meditation session durations, completed session counts, milestones, and habit streaks.
• Technical & Diagnostic Data: App crash logs, performance diagnostics, and installation attribution identifiers (processed via Google Firebase Crashlytics and Google Analytics for Firebase).
• Location Information (Approximate Location): We do not collect, request, or access precise GPS location data. Through Google Analytics for Firebase, we collect non-precise, approximate location information (such as country and city-level data) derived from your device's IP address. This data is collected solely in aggregate to evaluate general usage trends, regional app reliability, and service performance, and is never linked to your personal reflections, voice recordings, or private identity.

3. Purpose of Processing

We process collected data exclusively for the following purposes:

• To provide, synchronize, and restore your journal entries and meditation logs.
• To generate personalized, non-clinical AI reflection summaries and weekly wellness pattern insights.
• To process subscription status and verify in-app purchases via Google Play Billing.
• To identify crashes, debug technical errors, and ensure application stability.
• To evaluate aggregate app performance and regional reliability using approximate location (country/city derived from IP).

We never sell your personal data or journal content to data brokers or third-party advertisers.

4. Third-Party Service Providers (Data Processors)

We partner with reputable infrastructure providers who process data strictly on our behalf under confidentiality and data protection agreements:

• Google Firebase (Google LLC): Cloud Firestore (database), Firebase Authentication, Firebase Cloud Storage (voice recordings), Firebase Crashlytics, and Firebase Cloud Messaging for notifications.
• AI Inference Processors (OpenRouter / Cloud AI APIs): Server-to-server processing of anonymized journal reflections to synthesize non-clinical wellness insights. Prompts sent to AI engines are not used to train public foundation models.
• Google Play In-App Billing: Handles transaction processing securely without Enso retaining credit card details.

5. Data Retention & Account Deletion

We retain your data only for as long as your account remains active. You maintain complete sovereignty over your data:

• In-App Deletion: You can delete your account and all associated journal entries, voice recordings, and metrics at any time by navigating to Settings > Privacy & Security > Delete Account. This permanently removes your database documents, cloud storage files, and authentication record.
• Web-Based Deletion Request: If you cannot access the mobile application, you can submit an account and data deletion request online at ensomode.com/delete-account or by emailing support@ensomode.com with the subject "Account Deletion Request." Requests are fulfilled within 30 days.

6. Security Measures

All communication between the Enso application and cloud services is encrypted in transit using industry-standard Transport Layer Security (TLS 1.3 / HTTPS). Data stored in Google Cloud Firestore and Cloud Storage is encrypted at rest using AES-256 encryption.

7. Children's Privacy

Enso is not directed toward or intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13. If you believe a child has provided us with personal information, please contact us immediately at support@ensomode.com so we can delete it.

8. Health & Medical Disclaimer

Non-Medical Notice: Enso is designed solely as an informational, self-reflection, and mindfulness tool. It is not a medical device, mental healthcare provider, or licensed clinical psychology service. Enso does not diagnose, treat, prevent, or cure any mental health illness or psychiatric condition. If you are experiencing acute distress, thoughts of self-harm, or a mental health emergency, please immediately contact emergency services or a national suicide prevention helpline (e.g., 988 in the US/Canada, 112 in the EU, or local healthcare services).

9. Contact Us

If you have any questions, privacy concerns, or requests regarding this Privacy Policy, please contact our Data Protection team at:

Enso Support & Privacy
Email: support@ensomode.com
General Inquiries: hello@ensomode.com
Website: https://ensomode.com